Grievance redressal
If you have a concern about how your or your child’s data is handled, write to our grievance officer.
We acknowledge every grievance and resolve it within 90 days of receiving it, as the Digital Personal Data Protection Rules require.
Include the email address you signed in with. Never send your child’s PIN.
- Grievance officer
- hi@getado.app
Resolution within 90 days.
You can also raise a grievance in the app, under Settings, and follow it there. Raise a grievance online
What you can raise
A grievance can be about any of these, for you or for a child on your account:
- a summary of the data we hold and who we shared it with
- correcting data that is wrong or out of date
- erasing data, or a deletion that did not go as expected
- nominating someone to act for you if you die or cannot act
- a request from someone nominated to act for an account holder
- giving, refusing or withdrawing consent
- a concern that a player’s age is not what was declared
- a suspected breach of personal data
- anything else about how we handle your or your child’s data
What happens next
- We reply to confirm we have it, and may ask you to confirm that the account is yours before we act on it.
- We look into it and tell you what we did, or why we could not do what you asked.
- If you are not satisfied with our answer, or we have not answered within 90 days, you may complain to the Data Protection Board of India.