Terms of use

Accounts

Ado is for players aged 6 to 22. A parent or guardian creates the account for a child under 18, consents for each child, and can delete a child’s data at any time. Students aged 18–22 hold their own account, or play on a family account; either way they consent for themselves.

The account holder signs in to the Ado app with Google or an emailed code, on a phone, a tablet or in a browser. With two or more profiles on an account, each profile has its own PIN. A device can also be linked to one profile with a one-time code.

Keep PINs private. You are responsible for what happens on a device signed in to your account or linked to a profile.

Play and fair competition

Players compete only within their own age band, and no league, board, friend link or vote ever mixes players under 18 with players 18 or over.

Play fairly: one profile per player, and no help from other people or tools during a ranked game.

We may correct a result that came from a fault or from unfair play.

Membership

A membership is optional. It adds:

• premium contests, with their own boards and certificates;
• unlimited practice from your syllabus (without a membership, one set a day);
• detailed insights for the account holder in the app;
• member looks for the profile, which change how it looks and nothing else.

One profile: ₹149 a month or ₹999 a year.

Family: ₹249 a month or ₹1,699 a year, for every profile on a parent’s account. A family plan needs a parent’s account with at least 2 profiles.

Nothing you can buy changes a rating, XP, league XP or Ado Rank. Members and non-members play the same ranked questions and climb the same boards.

Only an account holder buys a membership, in the app. Before any payment the app asks for the device to be handed to a parent.

A membership renews automatically at the end of each period until it is cancelled. If a renewal payment fails, the membership continues for 72 hours while the payment is retried.

Payments in a browser are taken by Razorpay. A membership bought in the app is billed by Apple or Google. We never see or store a card, UPI id or bank detail.

Premium contests

Premium contests are separate contests with their own boards. They never count towards a rating, XP, league or rank.

Each profile’s first 2 premium contests are free. After that, premium contests are part of a membership. There is no paying per contest.

Certificates and prizes

Prizes are certificates and trophies, never cash or vouchers.

A certificate shows the player’s handle, and their name if they chose to show it. An account holder may instead type a name onto a certificate when downloading it in the app; that name is printed on the file and never stored.

Cancelling and refunds

You can cancel a membership at any time. It then stays active until the end of the period already paid for, and does not renew.

A membership bought in the App Store or Google Play is cancelled in that store’s subscription settings, and its refunds are handled by Apple or Google under their own policies.

For a membership bought in a browser, write to hi@getado.app to ask for a refund. The refund policy will be published after legal review.

Cancellations and refunds, in detail

What players make

Written answers and drawings are checked before any other player sees them. We may remove anything that breaks these terms or our child safety standards.

A player owns what they make. By submitting it, the account holder lets us show it inside the app, under the player’s handle, for as long as it is kept.

Players can report content and hide other players from their own view.

Suspension and deletion

We may suspend a profile: for example when its account holder has not agreed to an updated privacy notice by its deadline, or while we check that an account held by a student really belongs to someone aged 18 or over. A suspended profile keeps its data but cannot play until the suspension is lifted.

You can delete a profile or your whole account at any time. Deletion runs 48 hours after you ask, so you can change your mind.

Changes to these terms

If these terms change in a way that matters to you, we will tell account holders before the change takes effect.

The full terms of use will be published here after legal review.